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bookings by automatic engine:
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PayBox
Casa-Cuba,
owner of this site, takes very seriously the security of your
personal information, and especially your credit card information.
For our automatic online payments of hotels will be payed
by Paybox, a leading on-line payment
services provider, to process online transactions. Paybox
is used by over 700 web sites whose users benefit from entirely
secure transactions. All reservation data you submit to us
is taken through a SSL secure server.
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All
our hotels require prepayment. Your credit card will be debited
within 24 hours after making your reservation. The charge will be
in EURO currency and your bill will state: Cuba Travel Network.
The total charge includes all room charges and taxes, as well as
fees for access and booking. Any incidental charges such as parking,
phone calls and room service will be handled directly between you
and the property. Your reservation is guaranteed for late arrival.
Once
you have paid for your reservation, the following cancellation policy
applies:
- If
you cancel the reservation 72 hours before your intended arrival
date, we will refund you the total amount that you paid for your
reservation, minus the amount of 15.00 EURO for administration
fees.
- If
you cancel the reservation within 72 hours or less of the date
of arrival, we will refund you the total amount that you paid
for the reservation, minus the amount of the first night of your
intended stay for no-show charges. Your bill will state: Cuba
Travel Network. Refunds will be credited to your credit card within
24 hours after receiving your cancellation.
Below
are listed the most frequently asked questions about travel to Cuba
and our website. We hope you will find the answer to your question.
If not, contact us directly by email.
We will endeaviour to respond within 24 hours. FAQs:
- Why
PayBox : The most critical facet of electronic commerce
on the Internet is security. Customers are spending more and more
money on-line, but they require constant reassurance that their
transactions are secure, that their credit information is safe.
PayBox makes all efforts to protect transaction data and to create
the level of comfort desired by your customers. They will not
divulge all of our security measures, but they will provide you
with some common information about the security of our system.
All aspects of our system have been thoroughly investigated and
certified by 4 different banks' security personnel over the past
two years.
- Is
PayBox web server secure? : Yes. PayBox uses Netscape
Enterprise Server using SSL (secure socket layering) encryption
for secure exchange of data between your customers and the PayBox
system. The system supports both 40bit and 128bit SSL encryption
on virtually all browsers.
- Does
PayBox use a Proxy Firewall? : Yes. The PayBox transaction
system resides behind a dedicated Black Hole Firewall running
on redundant Solaris based Sun servers. This protects the PayBox
transaction system and the data passing through.
- Are
my Credit Card numbers saved? : No. The PayBox transaction
system sends credit card information through its system, but does
not retain any credit card numbers. Once the transaction is completed,
transaction's information (without card numbers) is stored in
our SQL database. Only in our offline and offsite accounting server
do we retain the entire transaction record. The PayBox server
provides zero target for potential hackers.
- Does
your system ask for my Credit Card numbers? : No. The
nature of the PayBox system means that you never need to ask your
client for their credit card information. Only PayBox receives
this information. This removes your concerns as customer regarding
security of the credit card numbers after fulfilling the transaction.
- What
happens on PayBox? : Once PayBox receives all required
information from you, the transaction process is carried out with
banks using private digital lines and not backing out over the
Internet.
- What
about PayBox Risk Management System? : The PayBox transaction
system provides many other elements of security and risk management
as part of basic service including protection against fraudulent
credit card number generators, 'Web Page Hacking' to alter prices,
redundant accidental transactions, and much more. Our methods
combine the best of traditional electronic transaction security,
the most sophisticated TCP/IP network and Internet Web security,
and a customized extended security and risk management suite built
on our experience. No other real time Internet processing system
offers our levels of consumer and merchant comfort.
Other
online payments:
TWYP - The Way You Pay
TWYP
is an intermediary between merchant and customer which manages the
online payment process from beginning to end, as well as giving
the merchant access to realtime online information on his transactions.
- Privacy
and Security : As a user of TWYP
(The way you pay) we can guarantee that your Credit card transactions
are safe and secure. We chose TWYP for
its privacy and safety. It is Part of the ING Bank Group. ING
Bank is a well-known bank in The Netherlands, which has branches
all over the world. Your payments take place directly on their
system with a secure socket layer (SSL) technology. Information
about our customers is an important part of our business, and
we are not in the business of selling it to others. We use your
personal information solely to process and fulfill your orders
and market our business.
- What
happens after my payment? : After we have received your
payment you will get a voucher for the service you booked at Casa-Cuba
by email.
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